The Ministry of Energy has asked communities to utilise grievance redress structures to ensure they optimally benefit from Government’s World Bank-funded Ngwe Ngwe Ngwe project.
Speaking during an Open Day at Nkolola ground in the area of Traditional Authority Nkaya in Balaka District, publicist for the Ministry, Austin Theu, emphasized that the structures should be a last point of call after engaging solar companies contracted under the project.
“In case of unresolved issues with any of the nine companies contracted to sell and install these solar items, we have grievance redress committees in place at TA, District and National levels. Use them,” he said.
While listing toll free lines for the companies, Theu pointed out that apart from call centres, the firms also have sales agents in various rural hard to reach areas.
MBC, through its Development Broadcasting Unit (DBU), is conducting the Open Days in 14 districts across the country to interface duty bearers, the contracted firms and communities on the national project.
The companies are selling the items at a subsidised estimated price range of between K90,000 to K263,000.
With a warranty period of up to two years, beneficiaries have an option to purchase the items on credit, with varying repayment periods of up to 24 months.
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