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Govt advocates for improved digital service delivery

The Ministry of Information and Digitalisation has equipped 19,000 youths with digital literacy skills and supported 10 tech hubs with over $3 million in start-up grants.

This is part of the government’s commitment to enhancing efficiency and improving service delivery to Malawians through digital platforms.

E-Government Director in the ministry, Paul Katema, made the remarks during the two-day Malawi National e-Justice Conference, held in Lilongwe.

Katema said that, through partnerships with organisations like the Tony Blair Institute, the ministry has provided digital skills training to over 120 civil servants.

He also noted that citizens are increasingly interacting with public institutions via platforms like the “Boma Lathu” e-services portal, which helps modernise government operations and promote efficiency through digital transformation.

“We’ve also successfully piloted the migration of non-tax revenue collection agencies to e-payment solutions, starting with the National Registration Bureau. A key component of our agenda is building digital skills across Malawi for both decision-makers and citizens,” he said.

The conference brought together participants from the Malawi Police Service, Malawi Prison Services, and representatives of the judiciary from Tanzania and Rwanda.

 

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