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CFTC tackles contractual matters in Consumer Rights commemoration

The Competition and Fair Trading Commission (CFTC) is set to lobby for better and fair terms and conditions in business deals among players in the country ahead of the World Consumer Rights Day (WCRD).

The country is expected to join the global community in commemorating the day, which advocates for promotion and respect of consumer rights.

The day, which falls on 15th March, is expected to be commemorated under the theme “Terms and Conditions: Traders’ Obligations”.

It comes against a background of continued violation of fair trading practices in contracts as well as exploitive tendencies by some big companies that enter into contract with small and medium enterprises.

According to in CFTC spokesperson, Innocent Helema, they have lined up activities to raise awareness around the theme area.

“The Commission has been motivated by the increasing number of complaints regarding unfair and unreasonable terms and conditions; lack of their disclosure by traders; and unilateral waver of the terms and conditions without the consent of consumer thereby rendering the agreements void,” explained Helema.


According to Helema, such conduct has mostly been reported in contract farming, the energy sector and financial services sector including insurance, banking and microfinance.

Local commemorations of the day will be held in Kasungu on Thursday 14 March.


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