Govt to introduce one stop service centers in post offices

Written by  MacDonald Gondwe

Government says has embarked on an ambitious initiative to establish a one stop public service delivery centers in post offices which will be a single access point to information and service transactions.

Saidi Saidi

Secretary for Information, Tourism and Civic Education Justin Saidi disclosed this at Euthini in Mzimba district during activities marking this year’s World Post Day which falls on 9th October every year.

Saidi said the development is in response to inadequate access to public services by a large number of citizens due to limited service delivery options and penetration delivery touch points.

“This year’s theme for the World Post Day resonates quite well with the work of Government of Malawi is currently implanting in making use of the broad postal network to improve public access to a number of services,” said Saidi.

“The service centers seek to bring together government services under one roof, leading to direct access to enhanced convenience for citizens, customer base, adherence to global standards for service delivery, and increased efficiency and service delivery turn rounds times,” added Saidi.

When fully implemented, citizens will receive commonly used government services such as Immigration services, Drivers’ Licenses, Birth Certificates, tax inquiries, registration of business names, and much more, from one stop shop centers.

On the threat technology in the country’s communication sector is posing on registration governing the sector, Saidi said government in close collaboration with its institutions, assured the nation that it will ensure that the Communications Bill is passed soon.

“We are currently using an Act that was enacted in 1998 when most of the technological innovations we are seeing today were not there,” he said.

Speaking at the same function Malawi Communication Regulatory Authority MACRA officials said in collaboration with its licensed operators will continue to work towards the provision of a supporting environment to enable citizen’s access to basic postal services beyond geographical, social and economic barriers.

As part of commemorations MACRA and its licensed Courier operators rehabilitated a maternity Wing at Euthini Rural Hospital where they also donated property including a generator, blankets, mosquito nets, mattresses, among others all valued at over 6 million kwacha.

World Post Day is commemorated on 9th October demonstrating the developments in the postal service domain since the inception of the Universal Postal Union (UPU) 140 years ago.

The activities for the year were commemorated under the theme Importance of change for postal sector to better meet the needs of governments and citizens.


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